General terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-1), the General Data Protection Regulation (GDPR) and the Electronic Communications Act (ZEKom-1). The online shop is an information system intended for the presentation and sale of products to the user.


The online store (hereinafter also referred to as "the online store") is managed by the company:


ZAKLADI d.o.o.

Pregljeva ulica 14

1230 Domžale


Registration number: 6618944000

tax number: SI24503037

PayPal address:


Phone: +386 30 458 588

which is also a provider of e-commerce services (hereinafter also "the provider").


The user is the person who uses our system, i.e., the customer in the online store. Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address, which he determines in his profile and password. The username and password of the user are unambiguously determined and linked to the filled in data. After registration, the visitor becomes a user and acquires the right to purchase. The General Terms and Conditions deal with the operation of the online store, the user rights and the business relationship between the provider and the customer.


Availability of information

The provider undertakes to always provide the buyer with the following information: company identity, contact addresses, essential characteristics of goods or services, product availability, terms of product delivery or service execution, all prices clearly and unambiguously determined, method of payment and delivery, time validity of the offer, the period within which it is still possible to withdraw from the contract and the conditions for withdrawal and a clarified procedure for the complaint, including all information about the contact person or customer service.


The provider reserves the right to make any changes to the general terms and conditions without special notice. The changes are valid from the moment of publication and are binding on the user.


The online store is open every day, 24 hours a day. Due to various technical or other reasons, business through our online store or even access to the store itself is sometimes impossible. Therefore, the provider reserves the right to limit or completely stop the sale of some or even all products for a definite or indefinite period of time or to limit or completely stop access to the online store website for a definite or indefinite period.


Offer validity

The stated prices in the online store are irrevocable and are valid only when ordering via the Internet, so that some products may deviate from the prices in the online store and other stores in Slovenia. The prices apply in the case of payment by the payment methods and under the conditions mentioned above. All prices include VAT unless expressly stated otherwise. Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or in the event that the price of an item changes during the processing of the order, the provider will notify the buyer of the changes and allow the buyer to cancel the purchase, and at the same time, offer the buyer a solution that provides mutual satisfaction. If the product is not in stock, the price may change, about which the provider notifies the buyer. Images can only be symbolic and do not always fully reflect the actual situation.

Validity of the special offer

The validity periods of the campaign are listed next to the special offer itself, and may differ from each other.

Purchase procedure


Order accepted

After the submission of the order, the buyer receives an e-mail notice that the order has been received. During this step, the buyer has one hour to cancel the order. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website.


Order confirmed

If the customer does not cancel the order in due time, the order is further processed when the provider reviews the order, checks the availability of ordered products and confirms or rejects the order with a reason. The provider reserves the right to contact the buyer via the provided phone number to verify the provided information or request additional information in order to complete the order. When delivering goods that the provider does not have in stock in his own warehouse, the provider is exclusively bound to the delivery by his supplier and to the time in which the supplier can deliver the goods to the provider. The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return to the buyer any funds already paid, and other items from the order at the customer's choice, or deliver or cancel the entire order. The provider does not take any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods that the provider does not have in stock in his own warehouse.


Shipped goods

The provider prepares, dispatches the goods within the agreed deadline and notifies the buyer by e-mail. In the mentioned e-mail, the provider also informs the buyer about the return policy, where he can turn in case of delay in delivery and where he can submit the case of a complaint.


Payment method


The customer can choose between four payment methods:

  • via PayPal,
  • with credit cards (Visa, Mastercard),
  • by pro forma invoice.

Age limit

The sale of alcoholic beverages to minors is prohibited. The buyer must be of legal age. Otherwise, the provider immediately withdraws from the contract.


Minister of Health warns: Excessive alcohol consumption is harmful to health!


The products in the online store are subject to warranty conditions in accordance with Slovenian legislation.

Delivery deadline

The delivery times are expressed in the number of working days, i.e., a maximum of four working days from the order.

The provider must deliver the goods within the promised time. Delivery for online store is operated by DPD and Pošta Slovenije.



The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.

The right to privacy

The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. All information obtained through the website will be used exclusively for sending information material, offers, invoices and other necessary communications.


Advertising e-mails must be clearly and unambiguously marked as advertising messages. The consignor must be clearly identified. The user's wish not to receive advertising messages will be unconditionally complied with by the provider.



The provider is working to the best of his ability to ensure that the data published on his website is up-to-date and correct. Nevertheless, the characteristics of the products, their availability and price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered product. All product photos are symbolic and do not guarantee the properties of the product. We are not responsible for typos.

The photos show only our suggestions for the presentation of items - all accessories and additional items and/or ingredients shown on the product you are buying are not included. The subject of purchase is always one item. This information is for personal use only. The images and texts may not be used or reproduced in any way without the prior consent of Zakladi d.o.o. and without the appropriate certificate.


Complaints and disputes

The provider respects the applicable consumer protection legislation. Complaints and reclamations can be sent by users by e-mail to or by regular mail to the address: Zakladi d.o.o., Pregljeva 14, 1230 Domžale, Slovenia

The provider must acknowledge the receipt of the complaint within five working days, inform the user how long it will take to process it and keep him informed of the progress of the procedure. That is why the provider strives to do his best to resolve any dispute by mutual consent.


The right to withdraw from the purchase, the return of goods, refund of payment

The buyer has the right to send the goods to Zakladi d.o.o. by e-mail to within 14 days of the receipt that communicates that he withdraws from the contract or order without having to state the reason for his decision.


In the case of personalized products and/or custom-made products and perishable products, the right to withdraw from the purchase does NOT apply. As also dictated by the Consumer Protection Act (Article 43): "... the consumer shall not have the right to withdraw from the contract referred to in paragraph 1 of this Article in the case of the following contracts:".


The buyer does NOT have the right to withdraw the purchase also for:

  • perishable goods,
  • goods that are rapidly expiring,
  • goods which are sealed and which are not suitable for return for reasons of protection of health or hygiene, if the consumer has opened the seal after delivery.


If the buyer has already received the goods and withdraws from the contract, he must send the goods undamaged and in the same quantity to Zakladi d.o.o./company within 14 days of submitting the notice to withdraw from the contract. The only cost related to the withdrawal from the contract that the buyer is liable to pay is the cost of returning the goods.


The buyer must return the received goods undamaged and unchanged unless the goods are damaged without the buyer's fault.


We will return the payments made to the buyer as soon as possible, but no later than 14 days after receiving the notice of withdrawal from the contract. The company returns the received payments to the buyer by the same payment method as was used by the buyer (most commonly by payment to the transaction account), unless the buyer explicitly requested the use of a different payment method and if this does not charge extra costs to the buyer.


For more information, please visit:


Material defect

Consumers may exercise their rights resulting from a material defect on the condition that they notify the provider of the defect within two months of the discovery of the defect. In the notification of a defect, the consumer shall precisely describe the defect and enable the provider to inspect the product.

The seller is not liable for material defects that appear more than two years after the item was delivered. When a defect appears within six months of the item being delivered, the defect shall be deemed to have existed at the time of delivery.

A consumer who has correctly informed the seller of an error has the right to require the seller to:

  • eliminate the defect on the goods or return part of the paid amount in proportion to the defect or
  • replace the faulty goods with new flawless ones or
  • reimburse the entire payment.

When is a material defective?

  • The item does not have the characteristics necessary for its normal use or marketing.
  • The product does not have the characteristics necessary for the particular use for which the customer purchases it, which the provider was or should have been familiar with.
  • The product has no qualities and distinctions that were explicitly or silently agreed or prescribed.
  • The provider has delivered a product that does not match the sample or model unless the sample or model was shown only for notification.


How is the suitability of an item checked?

It is checked with another, faultless item of the same type, as well as with the manufacturer's statements or statements on the item itself.


How to claim a material defect?

The buyer must notify us of any material defect together with a detailed description of it within the statutory period and at the same time allow us to inspect the item. The right to claim a material defect of the item is more precisely regulated by the provisions of the Consumer Protection Act.


Settlement of consumer disputes

In accordance with the legal norms, Zakladi d.o.o. does not recognise any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Settlement of Consumer Disputes Act., who as Zakladi d.o.o. for goods and services enables online trade in the territory of the Republic of Slovenia, publishes an electronic link to the platform for online dispute resolution for consumer disputes (SRPS) on their website. The platform available to consumers is at 

This legislation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

In case of a complaint or reclamation, please contact or call us at +386 30 452 588.



We will be in contact with the customer/user via means of distance communication unless the user explicitly objects.


Subscribe to our newsletter

By subscribing to the newsletter, the applicant agrees that the personal data provided when subscribing to the newsletter are used or processed for the transmission of messages related to the operations of Zakladi d.o.o. (campaigns, news, advertising messages, news, etc.) to his e-mail address.

This consent may be revoked in writing by the subscriber to the newsletter at any time. The cancellation can be made on the website under the newsletter subscription section, where he enters his name, surname and his e-mail address where he receives the e-news, which he confirms by pressing the "unsubscribe" button. The cancellation can also be sent to the headquarters of Zakladi d.o.o., Pregljeva 14, 1230 Domžale or to the e-mail address

By subscribing to the newsletter, you will be informed about news, promotions and interesting things from our offer.


Protection of personal data


We are committed to the permanent protection of all personal data of the buyer (user) entered at the time of purchase (name, surname, address, mail, telephone, e-mail) and to keeping his documentation of communication. We will use the personal data about the buyer exclusively for the purpose of fulfilling the order (sending newsletters, offers, invoices) and other necessary communication. In no case will we hand over the buyer data to unauthorised or third parties. If the buyer (user) wants to edit or delete his data from our list, he can send us an e-mail: or send us a written request by mail to our address: Zakladi d.o.o., Pregljeva 14, 1230 Domžale.


Yours, Zakladi d.o.o.

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